Luna Fresh Shop

Happy Customers

Luna Fresh Shop's products have made a noticeable difference in the health of my skin and hair. I highly recommend them.

Anthony J.

I've tried many different products for my dry skin, but nothing works as well as Luna Fresh Shop's natural chamomile moisturizer. It's a game-changer.

Eduardo S.

LunaFreshShop Return Policy

At LunaFreshShop, we are committed to providing high-quality organic skincare and haircare products. If you are not completely satisfied with your purchase, we are here to help.

1. Returns and Refunds

• Satisfaction Guarantee:

  • We offer a 14-day satisfaction guarantee for all our products. If you are not satisfied with your purchase, you can return it within 14 days of the delivery date for a full refund.

• Eligibility:

  • Your item must be in the original packaging to be eligible for a return. Opened products can also be returned if they are at least 75% full.

  • Proof of purchase is required for all returns.

2. Return Process

• Initiate a Return:

  • To start a return, please contact our customer service team at info@lunafreshshop.com with your order number and reason for the return.

  • Our team will provide you with a return authorization number and detailed instructions on how to send back your product.

• Shipping:

  • Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refunds

• Processing:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

4. Exchanges

• Damaged or Defective Products:

  • We replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@lunafreshshop.com with your order number and a photo of the damaged product.

  • We will cover the shipping costs for exchanges of defective or damaged products.

5. Contact Us

If you have any questions about our return policy, please contact us at:

• Email: info@lunafreshshop.com